Score! My batter was in poor condition anyway, while – sticking issue aside – one of my keys was damaged too. The Genius notified me that, during the repair, my MacBook Pro would receive an entirely new top case, including a whole new keyboard, trackpad, and battery. From there, my laptop got shipped directly to Apple’s repair center in Texas. Unfortunately, he couldn’t get the diagnosis to work, noted that I still had Apple Care coverage (not necessary for the recall), and processed my machine for repair. The Apple Genius took my MacBook Pro and attempted to run some diagnostics on it. My Genius Bar on June appointment was simple enough. So, I scheduled a Genius Bar appointment at my local Apple Store.
Though there’s an official recall for affected machines, you still need to take your laptop to an authorized Apple repair center for inspection. Thankfully, Apple issued a recall of all butterfly key Macs, offering free replacements. It got so bad that certain letters would appear three to four times after being pressed once.
Particularly, my left shift key stopped working, while most of the keys on the left side of my keyboard began repeating. After three years of use, my keys began failing. Unfortunately, that turned out not to be the case. When I bought my MacBook Pro, I hoped that the silicone membrane Apple began installing around their butterfly key mechanisms would prevent my laptop’s keyboard from failing. So, here is my MacBook Pro keyboard replacement experience.
That turned out to be far from the truth. However, Apple promised that they fixed the issue for the 2018 model year. At the time, issues with its defective keyboards were well documented. Three years ago, I purchased a 15″ MacBook Pro.
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